Privacy Policy
Clever Click, a legal entity established in the Serbia is dedicated to protecting your privacy.
This Privacy Policy (“Policy”) outlines our approach to handling information collected through https://clever-click.com and any other websites we operate where this Privacy Policy is accessible (collectively, the “Websites”). It also covers information gathered via our social media channels (“Social Media Pages”), email communications linking to this Policy, and through products and services you purchase, subscribe to, or license from us. This includes downloadable software, applications, and other online services we provide or services related to Clever Click, such as support systems (collectively, all services, including the Websites and Social Media Pages, are referred to as the “Services”). By using the Services, you agree to this Privacy Policy.
This Privacy Policy details how Clever Click handles Personal Data in its role as a data controller (i.e., Clever Click determines what Personal Data is collected and its purposes) or as a processor (i.e., Clever Click processes data only according to the instructions of the controller), depending on the circumstances. It also explains your rights regarding the use, access, and correction of your Personal Data.
What types of Personal Data do we collect and process for our own purposes as a data controller? When you use our Services, visit our Websites or Social Media Pages, Clever Click may collect information that may include Personal Data.
What types of Personal Data do we collect and process for our own purposes as a data controller?
We and our service providers may collect Personal Data in various ways. This information can be gathered directly from you through the Services, for example, when you sign up for a newsletter, register for Services or a demo version, respond to a survey, fill out a form on the Website, open a support ticket, or leave comments on forums or in a blog. We may also receive your Personal Data from other sources, such as public databases, joint marketing partners, social media platforms (including from people you are friends with or are otherwise connected to), and other third parties. For purposes of the General Data Protection Regulation (GDPR), Clever Click will act as the data controller for this information that you submit to us.
How do we use your Personal Data?
Clever Click and its service providers collect and use Personal Data for legitimate business purposes, including but not limited to the following:
We engage in these activities to manage our contractual relationship with you, to carry out pre-contractual measures (objectives (1), (2), (3), (4), (5), (6), (7), (10), (11)), to meet legal obligations (objective (16)), and/or due to our legitimate business interests (objectives (8), (9), (12), (13), (14), (15), (16)). These legitimate interests include conducting and managing Clever Click in a way that enables us to provide the Services and deliver the best experience possible. We provide personalized services and send promotional and marketing messages either with your consent or due to our legitimate interest in promoting similar products or services to our existing clients.
If you have questions or need more information about the legal basis on which we collect and use your Personal Data, please reach out to us using the contact information provided below.
To whom do we disclose your Personal Data?
Your Personal Data may be disclosed in the following ways:
Further details on disclosure are available upon request.
Do we use cookies or similar technologies?
For details on cookies and related tracking technologies, please learn information about this in the popup cookie management form.
Processing of Customers' User Data (Clever Click as a Data Processor)
We handle certain information, which may include Personal Data, relating to our Customers’ own customers or end users (“Customer Information”) as a service provider on behalf of our Customers. We only process Customer Information as provided in the Terms of service, Privacy Policy and per our Customers’ instructions. For purposes of the GDPR we are the processor and not the controller of the Customer Information.
Clever Click does not own, control, or direct the use of any of the Customer Information stored or processed by a Customer or end-user via the Service. Only the Customer or end-users are entitled to access, retrieve, and direct the use of such Customer Information. Clever Click is largely unaware of what Customer Information is actually being stored or made available by a Customer or end-user to the Service and does not directly access such Customer Information except as necessary to provide Services (including to respond to support requests, provide development works, maintenance, updates, etc.), as otherwise authorized by Customers or as required by law. Clever Click is not responsible for the content of the Personal Data contained in Customer Information or other information stored on its servers (or its subcontractors’ servers) at the discretion of the Customer nor is Clever Click responsible for the manner in which the Customer collects, handles disclosure, distributes, or otherwise processes such information.
Our Customers are the “controllers” of Customer Information, meaning that they control the manner such information is collected and used as well as the determination of the purposes and means of the processing of such information and are responsible for compliance with the applicable data protection law. In addition, such information may be subject to our Customers’ own privacy policies. As the controller, it shall be our Customers’ responsibility to inform the end-users about the processing, and, where required, obtain necessary consent or authorization for any Personal Data that is collected as part of the Customer Information through your use of the Service(s).
As the processors of Customer Information on behalf of our Customers, we follow Customers’ instructions with respect to the Customer Information to the extent consistent with the functionality of our Service(s). In doing so, we implemented reasonable technical and organizational measures against unauthorized processing of such information and against loss, destruction of, or damage to, Customer Information.
You expressly authorize us and the service providers we use to process the Customer Information in our systems to (i) provide, improve, enhance, support and operate the Service(s) and its availability; (ii) develop new products and services; and (iii) compile statistical reports and record insights into usage patterns; (iv) to utilize third parties services to assist in providing the Service(s) with whom Customer Information may be shared; (v) to the processing and transfer of Customer Information in and to the United States and other countries which may have different privacy laws from your or their country of residence. You are representing that you have the authority to provide such authorization. If Data Processing Agreement is needed to be signed in addition to the Terms of Service and Privacy Policy, it can be provided upon request.
If you seek access to, or wish to correct, update, modify or delete Personal Data which is part of the Customer Information and processed by us as data processor on behalf of our Customer, you should direct your query to our Customer, i.e., the controller. If you are a Customer of our Service(s) and wish to raise a request on behalf of your end-users in connection with Customer Data, you may open a ticket on the support portal of the relevant Service. Please note that if a Customer has subscribed to more than one Service, his request on a particular Service support portal is specific to that Service only and separate requests need to be raised across other relevant Service support portals.
Access, choices, and your other rights
We have a legal obligation to ensure that your Personal Data is kept accurate and up to date. We kindly ask you to assist us to comply with this obligation by ensuring that you inform us of any changes that have to be made to any of your Personal Data that we are processing.
You may, at any time, exercise the following rights with respect to our processing of your Personal Data by contacting us via contact information referred to in this Privacy Policy:
For any requests, please provide adequate information to verify your identity and process your request.
Other Communications
As our Customer, you will receive emails and announcements containing administrative information about the Service(s) when necessary. For example, if our Service(s) undergo temporary suspension for maintenance, we will notify you via email. Please note that you cannot opt out of communications related to our contractual obligations, which are not promotional. If you prefer not to receive such communications, you may deactivate your account and discontinue using our Services.
How Long Do We Retain Your Personal Data?
We will retain your Personal Data as long as necessary or permitted based on the purpose(s) for which it was collected. Factors determining retention periods include:
Generally, Personal Data related to contracts made with you or your organization will be retained for up to 10 years for accounting or tax obligations, or for the assertion, exercise, or defense of legal claims.
How Do We Protect Your Information?
We have implemented reasonable technical and organizational measures to safeguard your Personal Data. These measures are designed to provide a level of security appropriate to the risks associated with processing your information. However, please note that no data transmission or storage system can be guaranteed to be 100% secure. It is important for you to protect against unauthorized access to your passwords and devices, and to log off when using shared computers.
Do We Disclose Any Information Outside the EEA?
Your Personal Data may be stored and processed in any country where we have facilities or engage service providers. By using our Services, you consent to the transfer of information to countries outside your country of residence, including the United States and EMEA countries, which may have different data protection regulations. In certain situations, courts, law enforcement agencies, regulatory authorities, or security agencies in those countries may have the right to access your Personal Data.
Additional Information Regarding the EEA: Some non-EEA countries are recognized by the European Commission as providing an adequate level of data protection per EEA standards. For transfers from the EEA to countries not considered adequate, we have implemented sufficient measures, such as standard contractual clauses adopted by the European Commission, to protect your Personal Data.
Sensitive Personal Data (Personal Data of Special Categories)
Unless we explicitly agree otherwise in writing, you must not send, disclose, or process any sensitive and/or special categories of Personal Data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religious or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through our Services or otherwise to us.
Signing Using Sign-in Services
You can log in to some of our Services using sign-in services such as GitHub and others. These services will authenticate your identity and may provide the option to share certain Personal Data with us, such as your name and email address.
Third-Party Links, Plug-ins, Services, and Features
Occasionally, we may include or offer third-party links, plug-ins, products, or services on our Websites at our discretion. Please note that third-party plug-ins (e.g., YouTube) may automatically collect data from our website. This Privacy Policy does not address, and we are not responsible for, the privacy practices of any third parties, including any third party operating any website or service to which our Services link. The inclusion of a link does not imply endorsement of the linked site or service by us or our affiliates. These third-party websites and services may have their own independent privacy policies. We encourage you to be aware when you leave our Services and to read the privacy policies of each website that collects Personal Data.
Additionally, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, or any other developer, social media platform provider, operating system provider, wireless service provider, or device manufacturer, regarding any Personal Data you disclose to other organizations through or in connection with our Services and/or Social Media Pages.
Use of Services by Children and Minors
Our Services are not directed to individuals under the age of sixteen (16), and we do not knowingly collect Personal Data from individuals under sixteen (16).
Changes to Our Privacy Policy
We may update this Privacy Policy at any time. The date at the top indicates when the Privacy Policy was last revised. Any changes will become effective upon posting the revised Privacy Policy on our Services. Your continued use of the Services following any changes signifies your acceptance of the revised Privacy Policy.
How to Contact Us
Clever Click welcomes any questions or comments regarding our Privacy Policy. If you have any questions or concerns, please email us at hello@clever-click.com. We will make reasonable efforts to address your concerns.
This Privacy Policy (“Policy”) outlines our approach to handling information collected through https://clever-click.com and any other websites we operate where this Privacy Policy is accessible (collectively, the “Websites”). It also covers information gathered via our social media channels (“Social Media Pages”), email communications linking to this Policy, and through products and services you purchase, subscribe to, or license from us. This includes downloadable software, applications, and other online services we provide or services related to Clever Click, such as support systems (collectively, all services, including the Websites and Social Media Pages, are referred to as the “Services”). By using the Services, you agree to this Privacy Policy.
This Privacy Policy details how Clever Click handles Personal Data in its role as a data controller (i.e., Clever Click determines what Personal Data is collected and its purposes) or as a processor (i.e., Clever Click processes data only according to the instructions of the controller), depending on the circumstances. It also explains your rights regarding the use, access, and correction of your Personal Data.
What types of Personal Data do we collect and process for our own purposes as a data controller? When you use our Services, visit our Websites or Social Media Pages, Clever Click may collect information that may include Personal Data.
What types of Personal Data do we collect and process for our own purposes as a data controller?
- Contact details, such as name, email address, mailing address, phone number, company name;
- Billing information, including credit or debit card number and billing address;
- Feedback details, like name and email address when you provide feedback or seek customer support within the Services;
- Unique identifiers, such as username, account number, or password, as well as information collected through cookies and similar technologies.
We and our service providers may collect Personal Data in various ways. This information can be gathered directly from you through the Services, for example, when you sign up for a newsletter, register for Services or a demo version, respond to a survey, fill out a form on the Website, open a support ticket, or leave comments on forums or in a blog. We may also receive your Personal Data from other sources, such as public databases, joint marketing partners, social media platforms (including from people you are friends with or are otherwise connected to), and other third parties. For purposes of the General Data Protection Regulation (GDPR), Clever Click will act as the data controller for this information that you submit to us.
How do we use your Personal Data?
Clever Click and its service providers collect and use Personal Data for legitimate business purposes, including but not limited to the following:
- Delivering the Services to you and fulfilling your requests, including providing support;
- Sending communications related to the Services;
- Assessing your business needs to suggest suitable Services;
- Providing requested information about the Services;
- Responding to customer inquiries, questions, and support requests (including options to contact us through chat, forms, or scheduling a call);
- Managing your account and offering relevant customer support;
- Sending regular updates, important notices, and information about Services (such as updates and bug fixes);
- Customizing your experience on our Services by presenting products and offers tailored to your interests;
- Sending promotional and marketing communications that may be relevant to you;
- Providing administrative updates, such as changes to our terms, policies, or conditions;
- Facilitating billing and payment for use of our Services;
- Conducting data analysis to enhance the efficiency of our Services;
- Improving, enhancing, or modifying our Services and integrating practical solutions (such as plugins for video delivery);
- Collecting feedback to improve our website, customer service, and assess the effectiveness of promotional campaigns;
- Developing new products and services;
- Ensuring compliance with legal, regulatory, and contractual obligations, and for security and fraud monitoring.
We engage in these activities to manage our contractual relationship with you, to carry out pre-contractual measures (objectives (1), (2), (3), (4), (5), (6), (7), (10), (11)), to meet legal obligations (objective (16)), and/or due to our legitimate business interests (objectives (8), (9), (12), (13), (14), (15), (16)). These legitimate interests include conducting and managing Clever Click in a way that enables us to provide the Services and deliver the best experience possible. We provide personalized services and send promotional and marketing messages either with your consent or due to our legitimate interest in promoting similar products or services to our existing clients.
If you have questions or need more information about the legal basis on which we collect and use your Personal Data, please reach out to us using the contact information provided below.
To whom do we disclose your Personal Data?
Your Personal Data may be disclosed in the following ways:
- To Group Companies: We share Personal Data with our affiliated companies to support the provision and maintenance of the Services.
- To Third-Party Service Providers: We engage trusted service providers for website hosting, data analysis, payment processing, order fulfillment, IT support (including FreshDesk, Autopilot, SalesLoft, Microsoft), online advertising, customer service, email delivery, auditing, and other essential services.
- By You on Public Platforms: Information you choose to disclose on our message boards, chat rooms, blogs, forums, and Social Media Pages may be publicly accessible and available to other users.
- Other Legal or Business Purposes: We may use or disclose Personal Data as necessary for legal obligations, enforcing our terms, protecting our rights and the safety of our customers, employees, and the public. Additionally, in cases of business restructuring such as a merger, sale, or reorganization, we may transfer or share Personal Data with third parties involved.
Further details on disclosure are available upon request.
Do we use cookies or similar technologies?
For details on cookies and related tracking technologies, please learn information about this in the popup cookie management form.
Processing of Customers' User Data (Clever Click as a Data Processor)
We handle certain information, which may include Personal Data, relating to our Customers’ own customers or end users (“Customer Information”) as a service provider on behalf of our Customers. We only process Customer Information as provided in the Terms of service, Privacy Policy and per our Customers’ instructions. For purposes of the GDPR we are the processor and not the controller of the Customer Information.
Clever Click does not own, control, or direct the use of any of the Customer Information stored or processed by a Customer or end-user via the Service. Only the Customer or end-users are entitled to access, retrieve, and direct the use of such Customer Information. Clever Click is largely unaware of what Customer Information is actually being stored or made available by a Customer or end-user to the Service and does not directly access such Customer Information except as necessary to provide Services (including to respond to support requests, provide development works, maintenance, updates, etc.), as otherwise authorized by Customers or as required by law. Clever Click is not responsible for the content of the Personal Data contained in Customer Information or other information stored on its servers (or its subcontractors’ servers) at the discretion of the Customer nor is Clever Click responsible for the manner in which the Customer collects, handles disclosure, distributes, or otherwise processes such information.
Our Customers are the “controllers” of Customer Information, meaning that they control the manner such information is collected and used as well as the determination of the purposes and means of the processing of such information and are responsible for compliance with the applicable data protection law. In addition, such information may be subject to our Customers’ own privacy policies. As the controller, it shall be our Customers’ responsibility to inform the end-users about the processing, and, where required, obtain necessary consent or authorization for any Personal Data that is collected as part of the Customer Information through your use of the Service(s).
As the processors of Customer Information on behalf of our Customers, we follow Customers’ instructions with respect to the Customer Information to the extent consistent with the functionality of our Service(s). In doing so, we implemented reasonable technical and organizational measures against unauthorized processing of such information and against loss, destruction of, or damage to, Customer Information.
You expressly authorize us and the service providers we use to process the Customer Information in our systems to (i) provide, improve, enhance, support and operate the Service(s) and its availability; (ii) develop new products and services; and (iii) compile statistical reports and record insights into usage patterns; (iv) to utilize third parties services to assist in providing the Service(s) with whom Customer Information may be shared; (v) to the processing and transfer of Customer Information in and to the United States and other countries which may have different privacy laws from your or their country of residence. You are representing that you have the authority to provide such authorization. If Data Processing Agreement is needed to be signed in addition to the Terms of Service and Privacy Policy, it can be provided upon request.
If you seek access to, or wish to correct, update, modify or delete Personal Data which is part of the Customer Information and processed by us as data processor on behalf of our Customer, you should direct your query to our Customer, i.e., the controller. If you are a Customer of our Service(s) and wish to raise a request on behalf of your end-users in connection with Customer Data, you may open a ticket on the support portal of the relevant Service. Please note that if a Customer has subscribed to more than one Service, his request on a particular Service support portal is specific to that Service only and separate requests need to be raised across other relevant Service support portals.
Access, choices, and your other rights
We have a legal obligation to ensure that your Personal Data is kept accurate and up to date. We kindly ask you to assist us to comply with this obligation by ensuring that you inform us of any changes that have to be made to any of your Personal Data that we are processing.
You may, at any time, exercise the following rights with respect to our processing of your Personal Data by contacting us via contact information referred to in this Privacy Policy:
- Right to Access: Request access to your Personal Data and learn how it’s processed.
- Right to Rectification: Request correction if any Personal Data is inaccurate or incomplete.
- Right to Object: Object to specific processing of Personal Data, including for direct marketing or automated decision-making.
- Right to Restrict Processing: Request restricted processing of Personal Data under certain conditions, such as contesting accuracy or lawfulness.
- Right to Erasure: Request data deletion if it’s no longer needed, you withdraw consent, or other conditions apply.
- Right to Data Portability: Request that your Personal Data, if processed automatically with consent or under contract, be provided in a structured format or transferred to another controller.
- Right to Withdraw Consent: Revoke consent to processing at any time without adverse effects.
- Right to Contact the Supervisory Authority: If unsatisfied with our response or believe we are not processing Personal Data legally, you may contact your state’s data protection authority in the USA.
For any requests, please provide adequate information to verify your identity and process your request.
Other Communications
As our Customer, you will receive emails and announcements containing administrative information about the Service(s) when necessary. For example, if our Service(s) undergo temporary suspension for maintenance, we will notify you via email. Please note that you cannot opt out of communications related to our contractual obligations, which are not promotional. If you prefer not to receive such communications, you may deactivate your account and discontinue using our Services.
How Long Do We Retain Your Personal Data?
We will retain your Personal Data as long as necessary or permitted based on the purpose(s) for which it was collected. Factors determining retention periods include:
- The duration of our ongoing relationship and service provision.
- Our legal obligations.
- Our legal position concerning applicable statutes of limitations, litigation, or regulatory investigations.
Generally, Personal Data related to contracts made with you or your organization will be retained for up to 10 years for accounting or tax obligations, or for the assertion, exercise, or defense of legal claims.
How Do We Protect Your Information?
We have implemented reasonable technical and organizational measures to safeguard your Personal Data. These measures are designed to provide a level of security appropriate to the risks associated with processing your information. However, please note that no data transmission or storage system can be guaranteed to be 100% secure. It is important for you to protect against unauthorized access to your passwords and devices, and to log off when using shared computers.
Do We Disclose Any Information Outside the EEA?
Your Personal Data may be stored and processed in any country where we have facilities or engage service providers. By using our Services, you consent to the transfer of information to countries outside your country of residence, including the United States and EMEA countries, which may have different data protection regulations. In certain situations, courts, law enforcement agencies, regulatory authorities, or security agencies in those countries may have the right to access your Personal Data.
Additional Information Regarding the EEA: Some non-EEA countries are recognized by the European Commission as providing an adequate level of data protection per EEA standards. For transfers from the EEA to countries not considered adequate, we have implemented sufficient measures, such as standard contractual clauses adopted by the European Commission, to protect your Personal Data.
Sensitive Personal Data (Personal Data of Special Categories)
Unless we explicitly agree otherwise in writing, you must not send, disclose, or process any sensitive and/or special categories of Personal Data (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religious or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through our Services or otherwise to us.
Signing Using Sign-in Services
You can log in to some of our Services using sign-in services such as GitHub and others. These services will authenticate your identity and may provide the option to share certain Personal Data with us, such as your name and email address.
Third-Party Links, Plug-ins, Services, and Features
Occasionally, we may include or offer third-party links, plug-ins, products, or services on our Websites at our discretion. Please note that third-party plug-ins (e.g., YouTube) may automatically collect data from our website. This Privacy Policy does not address, and we are not responsible for, the privacy practices of any third parties, including any third party operating any website or service to which our Services link. The inclusion of a link does not imply endorsement of the linked site or service by us or our affiliates. These third-party websites and services may have their own independent privacy policies. We encourage you to be aware when you leave our Services and to read the privacy policies of each website that collects Personal Data.
Additionally, we are not responsible for the information collection, use, disclosure, or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, or any other developer, social media platform provider, operating system provider, wireless service provider, or device manufacturer, regarding any Personal Data you disclose to other organizations through or in connection with our Services and/or Social Media Pages.
Use of Services by Children and Minors
Our Services are not directed to individuals under the age of sixteen (16), and we do not knowingly collect Personal Data from individuals under sixteen (16).
Changes to Our Privacy Policy
We may update this Privacy Policy at any time. The date at the top indicates when the Privacy Policy was last revised. Any changes will become effective upon posting the revised Privacy Policy on our Services. Your continued use of the Services following any changes signifies your acceptance of the revised Privacy Policy.
How to Contact Us
Clever Click welcomes any questions or comments regarding our Privacy Policy. If you have any questions or concerns, please email us at hello@clever-click.com. We will make reasonable efforts to address your concerns.
